ClickTech — Subscription & Billing Terms

These Subscription & Billing Terms form part of the ClickTech Terms of Service and govern the payment, renewal and cancellation of paid subscriptions to ClickTech HUB, Omni AI, Adzooma and any other paid Services. Capitalised terms not defined here have the meanings given in the Terms of Service.

1. Subscription plans

1.1 Available plans

ClickTech offers paid subscription plans on monthly, quarterly and annual billing cycles. The features, credit allocations and pricing for each plan are displayed on the relevant pricing page at the time of purchase. We also offer free tiers for certain Services (including ClickTech HUB Free and Adzooma Free), which do not require payment but are subject to the Terms of Service.

1.2 Trials

We may offer trial periods, including:

• Free trials — access to paid features at no charge for a stated period.
• Paid trials — access to paid features for a reduced introductory price (e.g. $1 for 7 days) for a stated period.

At the end of any trial period, your subscription will automatically convert to the paid plan you selected at sign-up, at the full price displayed at the time of purchase, unless you cancel before the trial ends. We will remind you before your trial converts to a paid subscription.

1.3 What you are agreeing to at checkout

Before you complete your purchase, we will clearly show you:

• the plan you are subscribing to and what it includes;
• the total amount that will be charged today;
• the billing frequency (monthly, quarterly or annually);
• the renewal price and date of your next payment;
• confirmation that the subscription renews automatically until you cancel; and
• links to these Subscription & Billing Terms and the Refund & Cancellation Policy.

By completing your payment, you agree to the recurring charges described, and no payment is taken before you do so.

2. Pricing and payment

2.1 Currency and taxes

Prices are displayed in US Dollars (USD) unless otherwise stated. Displayed prices may be exclusive of VAT, sales tax or other applicable taxes, which will be added at checkout where required by law. Your card may be charged in USD; your bank may apply currency conversion fees over which we have no control.

2.2 Payment methods

We accept payment via the methods displayed at checkout, which may include credit/debit cards and PayPal, processed through our third-party payment processors. By providing a payment method, you authorise us to charge the applicable fees to that method on a recurring basis in accordance with your selected billing cycle.

2.3 Billing descriptor

Charges from ClickTech will appear on your statement as CLICKTECH or CLICKTECH HUB (the exact descriptor depends on your payment method). If you do not recognise a charge, please contact [email protected] before filing a dispute with your bank or payment provider — we can usually resolve the query immediately.

2.4 Failed payments

If a payment fails, we will attempt to process it again and notify you by email. If payment remains unsuccessful after reasonable retry attempts, we may suspend or downgrade your account to a free tier until payment is resolved. You remain responsible for any outstanding amounts.

3. Auto-renewal

3.1 Automatic renewal

All paid subscriptions renew automatically at the end of each billing cycle (monthly, quarterly or annually) at the then-current price, unless you cancel before the renewal date.

3.2 Renewal reminders

For annual subscriptions, we will send the reminder at least 14 days before the renewal date, in accordance with the UK Digital Markets, Competition and Consumers Act 2024.

3.3 Price changes

We may change subscription prices from time to time. If we increase the price of your plan, we will notify you at least 30 days before the change takes effect. The new price will apply from your next renewal date after the notice period. If you do not agree to the new price, you may cancel before the renewal date and your current subscription will continue at the existing price until the end of your paid period.

4. Cancellation

4.1 How to cancel

You may cancel your subscription at any time through:

• your account settings within the ClickTech HUB platform (self-serve, available 24/7); or
• by contacting [email protected].

Cancellation is designed to be as simple as sign-up. You will never be required to call a phone number or complete unreasonable steps to cancel.

4.2 Effect of cancellation

When you cancel:

• your subscription remains active until the end of your current paid billing period;
• you retain access to all paid features until that date;
• at the end of the paid period, your account reverts to the free tier (where available) — your account and content are preserved, but paid features and unused credits are no longer accessible;
• no further charges will be applied.

4.3 Cancellation during a trial

If you cancel during a free trial, no charge is made. If you cancel during a paid trial (e.g. $1 for 7 days), the trial charge stands, but no further charges are made. In both cases, you may be eligible for a refund under the Refund & Cancellation Policy.

5. Pausing your subscription

5.1 How to pause

As an alternative to cancelling, you may pause your subscription directly from the ClickTech HUB dashboard (self-serve, available 24/7). When pausing, you choose a pause duration of 1, 2, or 3 months.

5.2 Effect of pausing

During the pause period:

• no charges are made to your payment method;
• your account, content and preferences are preserved;
• access to paid features is suspended until your subscription resumes;
• unused credits are frozen — they do not expire during the pause but are not available for use until you resume.

Your subscription resumes automatically at the end of the pause period you selected, and billing restarts at the then-current price for your plan.

5.3 Resuming early

You can resume your subscription at any time before the pause period ends via the ClickTech HUB dashboard. Billing restarts immediately upon resumption and your paid features are restored straight away.

5.4 Pause limits

To ensure the pause feature is used as intended, it may be subject to limits (for example, a maximum number of pauses per 12-month period). Any applicable limits are displayed in the dashboard at the time of pausing.

6. Upgrades, downgrades and plan changes

6.1 Upgrades

If you upgrade your plan mid-cycle, the price difference is charged immediately (pro-rated for the remainder of your current billing period) and your new plan features are available straight away. Plan upgrades are non-refundable. See the Refund & Cancellation Policy.

6.2 Downgrades

If you downgrade your plan, the change takes effect at the start of your next billing cycle. You retain access to your current plan’s features until then.

6.3 Credit top-ups

Additional Omni AI credit purchases are one-off transactions, not subscriptions. We add top-up credits to your account immediately at your request and they are available for 90 days from the date of purchase. Your monthly allocation is used first, then top-up credits, starting with the top-up that expires soonest. Credit top-ups are non-refundable once added, except that if you live in the UK or EEA you may cancel within 14 days of purchase and receive a refund for the credits from that top-up you have not used. See Section 5 of the Terms of Service and the Refund & Cancellation Policy for details.

7. Your legal right to cancel (UK and EEA)

7.1 Your statutory right

If you live in the United Kingdom or the European Economic Area, you have a legal right to cancel within 14 days of the day you sign up, for any reason, and to receive a full refund of everything you have paid, including any trial fee. We will refund you within 14 days of your cancellation, to your original payment method.

7.2 How to cancel

To cancel under this right, you can:

• cancel from your Account
• email [email protected] with a clear statement that you wish to cancel

7.3 Credit top-ups

When you buy a credit top-up you ask us to add the credits to your account immediately. If you cancel a top-up within 14 days of purchase, we refund the price of the credits you have not used and remove them from your account.

7.4 Our 14-day refund is in addition to this right

Our 14-day refund in the Refund & Cancellation Policy is in addition to your legal right to cancel and does not limit it. Nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 to digital content and services that are as described, fit for purpose and supplied with reasonable care and skill.

7.5 Where you live

We treat you as living in the UK or EEA if the billing country or billing address of your payment method, or your location when you signed up, is in the UK or EEA.

8. Billing for Adzooma

If you subscribe to a paid Adzooma plan, billing is governed by these Subscription & Billing Terms. Adzooma’s product-specific terms at adzooma.com/legal/terms-and-conditions apply additionally. Where there is a conflict between these terms and the Adzooma-specific terms regarding billing, these Subscription & Billing Terms prevail.

9. Contact us

For any billing queries, contact us at:

ClickTech Solutions Ltd
Email: [email protected]
Leytonstone House, 3 Hanbury Drive, Leytonstone, London, E11 1GA, United Kingdom

This policy should be read alongside the Terms of Service, Refund & Cancellation Policy, Privacy Policy, Cookie Policy, Acceptable Use Policy and Results & Earnings Disclaimer.